Yes, if the order has not yet been shipped. Contact us as soon as possible. If the package has already been shipped, refuse it or return it for a refund (excluding return shipping costs).

If your order has not yet been shipped, we will do our best to add the items. Contact us promptly.

Yes, you can have an order delivered to a different address and name.

Please contact us via the Contact Us page with your order number.

If a product is out of stock, it will be automatically removed and refunded. For large quantities of missing items, we will contact you to adjust the order.

Contact us immediately and prepare:

• Your order number
• Name of damaged product
• Detailed photos of the product, carrier label and package
• Item code and quantity

We accept the following cards:

• Visa
• MasterCard
• American Express

Payments are secured via Stripe. Learn more .

Contact your bank directly. Common reasons include: limit reached, online or international payment block, etc.

No. Please use only alphabetic characters to ensure proper delivery (no Kanji, Hiragana, Katakana).

Use the “Forgot your password?” link on the login page to receive a reset link by email.

We use a loyalty points system. For every euro spent (excluding delivery costs), you earn 1 point. From 100 points, you can exchange it for a €5 voucher, 200 points for €10, and so on.

Log in to your account and click the red "Rewards" button at the bottom right of your screen.

Once logged in, click on "Rewards" > "How to redeem points" > "Redeem" then select the amount to redeem in increments of 100 points.

Once your voucher is created, click on "Rewards" > "Your Rewards" to apply it directly or copy the code to use at checkout.

Important: Vouchers are only valid on our website, not in physical stores.

Orders are generally prepared and shipped within 2 to 4 business days after receipt of payment.
Delivery times then depend on the carrier selected:

• Colissimo : 2 to 4 working days
• Mondial Relay : generally 3 to 6 working days

Yes, we deliver to most European countries. Delivery costs depend on the weight of your order and the destination.

You can consult the complete list of countries served as well as the prices on our dedicated page: See the Delivery page

Yes. We offer:

• Colissimo (home delivery)
• Mondial Relay (relay point)

Deliveries are managed by our logistics partner Wing.

Here is a summary of the costs according to the delivery method chosen:

📦 Colissimo (home delivery)

– Delivery costs: €9.90

– Free delivery for purchases over €80

– Weight limit: 20 kg (no limit from €250)

📬 Mondial Relay (relay point)

– Delivery costs: €5.90

– Free delivery for purchases over €60

– Weight limit: 20 kg (no limit from €250)

🌍 International delivery:

Fees vary based on weight and destination. See our fee schedule for details.

Yes. A confirmation email with a tracking link will be sent to you upon shipment.

If you have not received your package, you can contact the carrier concerned directly:
– Colissimo : via your post office or their tracking site
– Mondial Relay : at the chosen relay point or their customer service

You can also contact us anytime — we're here to help.

No, this is not mandatory. You can complete your purchase as a guest.

Creating an account, however, allows you to:

• Track your orders more easily
• Access your purchase history
• Earn loyalty points with every order
• Save time on your next purchases

Yes, on-site collection is possible from our warehouse, located at the following address:

88 rue de Seine, 94400 Vitry-sur-Seine .

🕒 Opening hours :

Monday to Friday , 8:30 a.m. to 3:30 p.m.

(Closed on public holidays)

Once your order is ready, you will receive a confirmation email letting you know you can pick it up.

The majority of our products are imported directly from Japan. Some may come from other Asian countries or be made locally depending on availability, but always respecting the authenticity of Japanese cuisine.

Some products may be suitable for specific diets, but we advise you to check the product sheets or contact us if you have any doubts.

Storage instructions are indicated on each product. As a general rule, store them in a cool, dry place. Fresh products should be refrigerated upon receipt.